Counterfeit Policy

At MASAL, we pride ourselves on delivering products of the highest quality, crafted with meticulous attention to detail and an unwavering commitment to excellence. Unfortunately, the proliferation of counterfeit products in the market threatens to undermine the trust and satisfaction that our customers have in MASAL.

To address this, we have instituted a stringent counterfeit policy that outlines the measures we undertake to combat counterfeit production and the steps that we encourage our customers to take to ensure that they purchase only authentic MASAL products.

Policy Statement

Protection of Intellectual Property

MASAL vigorously protects its intellectual property rights, including but not limited to trademarks, designs, and copyrights. Any unauthorized reproduction or distribution of MASAL intellectual property is strictly prohibited.

Verification of Authenticity

We employ a range of technological solutions and proactive measures to verify the authenticity of our products. Customers can also verify the authenticity of their purchases through us via email admin@masal.com.

Reporting Counterfeit Products

We encourage our customers and partners to report any suspicious activities or products that appear to be counterfeit. Reports can be made through admin@masal.com.

Legal Actions

MASAL will not hesitate to take legal action against individuals or entities involved in the production, distribution, or sale of counterfeit MASAL products. This includes pursuing civil remedies and working closely with law enforcement agencies to bring counterfeiters to justice.

Collaboration with Stakeholders

We actively collaborate with stakeholders, including customers, retailers, and law enforcement agencies, to combat counterfeit production effectively. Together, we can maintain the high standard of MASAL products and protect our valued customers.

Customer Education

We believe that customer education is a powerful tool in combating counterfeits. We encourage customers to:

  1. Purchase from authorized dealers only: Always purchase MASAL products from authorized dealers to ensure the authenticity of the products.
  2. Verify the authenticity: Before making a purchase, verify the product's authenticity using the methods outlined above.
  3. Report suspicious activities: If you come across counterfeit products or suspicious activities, please report them to us immediately.

Conclusion

We remain committed to upholding the highest standards of quality and authenticity in all our products. Through our counterfeit policy, we aim to protect our brand's reputation and safeguard the trust and loyalty of our customers. Thank you for your cooperation and understanding.

FAQs

Partnering with MASAL comes with several compelling reasons:

  1. Proven Expertise: With over 30 years of experience in the bridal industry, we have established a strong reputation as a reliable and experienced partner.
  2. Lucrative Margins: Enjoy the potential for substantial profit margins of up to 450%, along with swift fund turnaround, ensuring the financial health of your business.
  3. Master Artisans: Our skilled team of master artisans ensures that every dress is meticulously crafted for the perfect fit.
  4. Quality Assurance: We employ a rigorous 3-stage quality control process to deliver exceptional products.
  5. Designer Appeal: Our collections are in high demand among brides worldwide, offering a range of styles and price points, from Elegance to Privee.
  6. Contemporary Designs: Stay ahead of the bridal fashion curve with our modern designs, including Mermaid, Princess, A-Line, Transformer, and Tea-Length silhouettes.
  7. Celebrity Clients: Join our esteemed clientele, which includes figures from the entertainment industry.
  8. Commitment to Excellence: We're continuously improving our quality standards to meet and exceed your expectations.

As a valued partner with MASAL, you'll gain access to a host of exclusive benefits:

  1. Exquisite Handcrafted Products: Our dresses are handcrafted with unique designs, ensuring your customers receive top-quality products.
  2. Customization: We offer the flexibility to create dresses with custom designs and precise measurements, catering to diverse religious and cultural preferences.
  3. Online Convenience: Access your personalized online account to effortlessly view photos and videos for your website and social media promotion.
  4. Top-Selling Styles: Choose from a curated selection of best-selling styles, guaranteed to delight your customers.
  5. Quick Turnaround: Benefit from swift production times, with dresses ready in as little as 8 weeks.
  6. Comprehensive Support: Enjoy comprehensive online product presentations, along with training and support to boost your business.
  7. Dedicated Account Managers: Our highly knowledgeable account managers are always available to assist you.
  8. Tailored Offers: We provide tailored commercial offers, catering to different silhouettes and price categories in your market.
  9. No Minimum Orders: There's no minimum order requirement, offering you flexibility in your business operations.
  10. New Collections: Stay fresh and exciting with semi-annual launches of new bridal collections.
  11. Loyalty Programs: Participate in our loyalty programs, allowing you to earn discounts of up to 12% on all orders.

Our team of highly skilled designers and craftsmen specializes in crafting unique dresses tailored to our clients' desires. We prioritize not only exceptional design but also precise engineering to ensure a perfect fit for every body shape. While we do not replicate others' designs, many of our dresses can be customized to accommodate your preferences in terms of color, neckline, silhouette, sleeve length, train, or back design. With years of experience in creating individual, modest, or custom-made dresses, we're dedicated to making your dream dress a reality.

At MASAL, we exclusively offer original designs meticulously created by our team of talented designers and craftsmen. We do not produce dresses under other brand names or offer replicas, ensuring the authenticity and uniqueness of our creations.

We offer matching veils for many of our dresses, which you can find either in the dress photos or our Accessories section. Additionally, we maintain a separate catalog featuring prices for our accessories. If a particular dress does not come with a veil and you desire one, kindly contact your manager. Together with our designer, we'll explore the possibility of creating a veil tailored to your chosen dress.

We are committed to using only the finest quality materials available on the market. If you have specific fabric preferences, we can provide samples of the primary fabric for a fee of $50, plus applicable delivery charges.

Our production facilities are located in the city of Trabzon, Türkiye. Here, we oversee the entire production process, ensuring the highest standards of quality and craftsmanship.

Yes, we offer exclusive partnerships in specific areas, allowing you to have sole representation in your city without worrying about competition. Terms and conditions apply; please contact us for more details.

Indeed, we offer access to a comprehensive library of photos and videos for your website and social media platforms. Additionally, we provide promotional support and issue certificates confirming your status as an official MASAL representative.

Yes, we value our loyal partners and offer a 5% discount to all our dedicated collaborators. For orders exceeding $5,000, we provide a further 5% discount. Furthermore, our comprehensive loyalty program enables you to enjoy discounts of up to 15% on all orders.

Becoming an official partner of the MASAL is straightforward. Simply complete our Business Inquiries form, and once you receive an initial email from a MASAL representative, you can begin placing orders and establishing a fruitful partnership with us. We look forward to welcoming you into the MASAL family.

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